[BC006] B-Grade Coaster

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As we are strongly loyal to our customers, we strive to do quality checks on every coaster and trinket to make sure it is of desirable quality for you. However, as our artisanal designers handcrafted all coasters and trinkets, some coasters or trinkets might with slight noticeable defects at times. Since we are an environmentally conscious brand, we hope that there would be people that are keen to take these functional coasters and trinkets with them despite the minor imperfections. The best thing is, all B-grade coasters and trinkets are available at significantly lower prices!

This B-grade coaster/trinket contain slightly noticeable flaws:
• Bubbles felt on the base/surface of the product

Check out for Vday highlights here: https://myrtlefamily.com/

Each coaster/trinket comes with giftbox packaging.

$13.00

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Shipping Policy

DO YOU SHIP INTERNATIONALLY? Shipping internationally is currently in our pipeline. Do drop us an email at: [email protected] should you be interested and we will keep you updated! HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE? Myrtle's shipment requests are processed every Tuesdays and Thursdays. For delivery by our courier service, your order will arrive within 4 - 5 business days. A confirmation email and tracking code will be sent to you once your order has been shipped. WHAT IF I'M NOT HOME WHEN THE DELIVERY IS MADE? The driver will contact you if you are not home. You will have the option to liaise with the driver to leave the parcel at your doorstep, but Myrtle or our courier service will not be liable for any losses. Should you not be contactable, the driver will deliver again on another day, for up to 2 times.

Refund Policy

WHAT IS YOUR EXCHANGE AND RETURN POLICY? We have a strictly no returns policy. We do not allow for exchanges and refunds due to slight discolouration of the resin or bubbles. Exchanges are only allowed if the products fail to meet satisfactory quality on our side: 1. Manufacturing defects such as significant scratches on the coaster surface 2. Resin that has “yellowed” within 1 month or less from the purchase date In both cases, products will be replaced with a similar design. For manufacturing defects, we have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the proof of purchase. For resin that has "yellowed" within 1 month or less from the purchase date, you will not need to return the product in its original packaging. However, you'll still need the proof of purchase. HOW DO I GO ABOUT MY EXCHANGE OR RETURN PROCESS? Complaints of defective products will be processed on a case by case basis. To start an exchange, you can contact us at [email protected] with the following template filled: 1. Name: 2. Date of Purchase: 3. Reason for exchange: e.g product defect 4. Attachment(s): Pictures of the product If your exchange is accepted, we’ll provide instructions on how and where to send your package. The return shipping fees will be borne by Myrtle. Items sent back to us without first requesting an exchange will not be accepted. Exchanges may take up to 12 business days to process and verify. WHAT IF MY ITEM ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM? Please inspect your order upon reception and contact us immediately at [email protected] if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Cancellation / Return / Exchange Policy

WHAT IS YOUR EXCHANGE AND RETURN POLICY? We have a strictly no returns policy. We do not allow for exchanges and refunds due to slight discolouration of the resin or bubbles. Exchanges are only allowed if the products fail to meet satisfactory quality on our side: 1. Manufacturing defects such as significant scratches on the coaster surface 2. Resin that has “yellowed” within 1 month or less from the purchase date In both cases, products will be replaced with a similar design. For manufacturing defects, we have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the proof of purchase. For resin that has "yellowed" within 1 month or less from the purchase date, you will not need to return the product in its original packaging. However, you'll still need the proof of purchase. HOW DO I GO ABOUT MY EXCHANGE OR RETURN PROCESS? Complaints of defective products will be processed on a case by case basis. To start an exchange, you can contact us at [email protected] with the following template filled: 1. Name: 2. Date of Purchase: 3. Reason for exchange: e.g product defect 4. Attachment(s): Pictures of the product If your exchange is accepted, we’ll provide instructions on how and where to send your package. The return shipping fees will be borne by Myrtle. Items sent back to us without first requesting an exchange will not be accepted. Exchanges may take up to 12 business days to process and verify. WHAT IF MY ITEM ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM? Please inspect your order upon reception and contact us immediately at [email protected] if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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