[BC003] B-Grade Coaster

WHAT IS YOUR EXCHANGE AND RETURN POLICY? We have a strictly no returns policy. We do not allow for exchanges and refunds due to slight discolouration of the resin or bubbles. Exchanges are only allowed if the products fail to meet satisfactory quality on our side: 1. Manufacturing defects such as significant scratches on the coaster surface 2. Resin that has “yellowed” within 1 month or less from the purchase date In both cases, products will be replaced with a similar design. For manufacturing defects, we have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. To be eligible for an exchange, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the proof of purchase. For resin that has "yellowed" within 1 month or less from the purchase date, you will not need to return the product in its original packaging. However, you'll still need the proof of purchase. HOW DO I GO ABOUT MY EXCHANGE OR RETURN PROCESS? Complaints of defective products will be processed on a case by case basis. To start an exchange, you can contact us at [email protected] with the following template filled: 1. Name: 2. Date of Purchase: 3. Reason for exchange: e.g product defect 4. Attachment(s): Pictures of the product If your exchange is accepted, we’ll provide instructions on how and where to send your package. The return shipping fees will be borne by Myrtle. Items sent back to us without first requesting an exchange will not be accepted. Exchanges may take up to 12 business days to process and verify. WHAT IF MY ITEM ARRIVES DAMAGED OR I RECEIVE THE WRONG ITEM? Please inspect your order upon reception and contact us immediately at [email protected] if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.