Frequently Asked Questions

Payment

How can I pay on Fairmarch?

You can pay online after checking out your cart.

Orders

How do I know if my order is received?

We will send you a confirmation email once we have received your order. If you have not received an email 24 hours after your purchase, please email [email protected]

How do I cancel an order?

An order can be cancelled if it has not been shipped out from our warehouse. To cancel an order, please email [email protected]

How do I get a refund on my cancelled order or returned goods?

Please send your refund request to [email protected] Please note that we will conduct a quality evaluation of your cancelled/returned products. Refund will be processed within 3-5 working days once we have completed the evaluation.

Can I collect my own order?

Sure. Please choose self-collection option at the checkout page.

Products

What should I do if I have not received my products?

Please check the status of delivery of your order, which should be sent to you through email. If there is an error, please email [email protected]

What if the product I receive differs from what I see on the website?

Fairmarch strives to provide the best product to our customers. However, if the product is not satisfactory, please email us at [email protected]

The product I want is out of stock.

Please email [email protected] on the product that you want and we will notify you once the product is restocked.

Returns & Exchange

How do I return or exchange a product?

If for any reason, you are not satisfied with your order, you can return it for a full refund within 7 days of accepting your order. Please note that the products must be returned in their original packaging, undamaged. A copy of your order receipt should be enclosed. The full refund will be transferred to your bank account.

Customer’s Rights

What protection do I have as a customer?

Fairmarch offers a money-back guarantee. If you are not satisfied with any of our products or services, please email [email protected] We will answer your enquiries accordingly.

Protection offered by credit or debit card issuers varies greatly – we recommend you to check with your card provider.

Bulk 

Can I make bulk orders or request for customisation?

Yes. Please email [email protected] for such queries.